Refund policy

We stand behind every piece we make. If something is wrong with your order, we make it right.

Standard items
Unpersonalized pieces may be returned within 14 days of delivery for a full refund, provided they are unused and in original packaging. No restocking fee. Buyer covers return shipping. Original shipping is non-refundable.

Personalized and engraved items
Because your name, date, or dedication is permanently carved into the wood, personalized items are made-to-order and cannot be returned or exchanged unless we made an error in the engraving.

How to start a return (RMA)
Email support@kindredwooden.shop with your order number and a photo of the item. Our support team will issue a Return Merchandise Authorization (RMA) number within 1 business day. Please do not ship items back without an RMA — unauthorized returns cannot be processed.

Return address (all authorized returns ship to)
Kindred Wooden — Returns Department
Unit 1405B, 14/F, The Belgian Bank Building
721-725 Nathan Road, Mong Kok
Kowloon, Hong Kong
Attn: RMA #[your issued number]

Damaged in transit
If your keepsake arrives damaged, email support@kindredwooden.shop within 7 days with photos of the piece and the packaging. We will send a replacement or issue a full refund — you do not need to return the damaged piece.

General inquiries or approved returns
For any inquiry or approved return, our address is: ALORAFOREST LIMITED — Kindred Wooden Returns Department, Unit 1405B, 14/F, The Belgian Bank Building, 721-725 Nathan Road, Mong Kok, Kowloon, Hong Kong. Please email support@kindredwooden.shop for an RMA number before shipping — unauthorized returns cannot be processed.

Refund timeline
Once we receive your returned item at the Hong Kong return address above, refunds are processed to the original payment method within 3-5 business days.

Contact
support@kindredwooden.shop · Mon-Fri, 9:00 AM - 6:00 PM (HKT / UTC+8)